FAQs

Do I need an appointment to tour the property?

Appointments are required to tour either property. Complete the contact form or give us a call at (903) 224-5922. We will accommodate your request as soon as possible.

How do I apply for an apartment or townhome?

You may apply online through our secure Resident Portal. Our team can walk you through the process if you have questions.

What does the application process involve?

You’ll complete an application, submit required documents, and consent to background and credit checks. Applications are typically processed within 1–3 business days.

What are the upfront costs at move-in?

A $1,000 refundable security deposit and a $100 administrative fee are required. Additional fees may apply based on your situation.

How do I pay rent?

Rent can be paid online, by Money Order or Cashier's Check. We do not accept cash.

Is renters’ insurance required?

We do not (at this time) require Renter's Insurance.

Which utilities are included in rent?

• Mineola Garden Apartments: Water, wastewater, trash, and monthly pest control are included. Residents pay electric and internet.
• East Texas Townhomes: Residents are responsible for all utilities, except for monthly pest control and select all-bills-paid units.

What internet providers are available?

Residents may choose between Optimum Cable or People’s Fiber for internet service.

Are pets allowed?

Yes, pets are welcome at both properties. We expect pet owners to behave responsibly, ensuring their pets are on leash when outdoors and picking up after pets as needed.

Are there breed restrictions?

No breed restrictions apply. Current vaccinations are required, and dogs must be introduced prior to move-in.

What pet fees apply?

• $150 non-refundable pet fee
• $7.50 per month pet rent

Do apartments and townhomes have washer/dryer hookups?

Yes, washer and dryer hookups are available in all standard units. Select all-bills-paid units may include a washer/dryer.

Do units have outdoor space?

• Mineola Garden Apartments include private patios or balconies.
• East Texas Townhomes feature exterior access with front and rear entry.

Both properties have plenty of shared outdoor space for your enjoyment.

Is pest control provided?

Yes, professional pest control is performed monthly at no cost to residents.

Is parking available?

On-site parking is available for residents.

How is my home prepared before move-in?

Each unit is cleaned and inspected to ensure it’s ready for move-in.

How do I request maintenance?

Maintenance requests can be submitted through the Resident Portal.

For emergency maintenance requests, such as A/C outage, call (903) 224-5922 for immediate assistance.

How quickly will someone respond to my maintenance request?

To ensure your comfort and safety, maintenance requests are handled within 12-48 hours, depending on the situation. We have licensed plumbers, electricians, and HVAC technicians on call to assist with your needs.